Frequently asked questions
I do not meet the conditions for high risk contact, but I would like to be tested. Is that possible?
No, that is not possible. It is important that the test kits and testing capacity are used efficiently so that patients with symptoms and healthcare workers can be tested.
I do meet the conditions for high risk contact, but do not have any symptoms. Can I be tested?
Yes, from 23rd November 2020, all asymptomatic cases with high risk contact have to be tested, including those people returning from abroad (see Foreign travel) and the test needs to be administered on day 7 after the last high risk contact. Contact track and trace will send you a text message containing a code. That code allows you to make a direct appointment with the test centre.
Where can I get a test if I am leaving to go abroad?
People who are due to travel can make an appointment with UZ Ghent’s travel clinic. Please go to their website for more information. You can also get tested at 1 of the following peripheral laboratories in Ghent with a referral from your GP:
- Labo Iliano: Schouteerpark 15, 9070 Destelbergen, 09/228.19.70
- CRI: Industriepark 3, 9052 Zwijnaarde, 09/329.23.00
- Medilab: Gordunakaai 60, 9000 Gent, 09/222.02.72
- Medina : Koning Leopold II-laan 1, 9000 Gent, 09/371.49.06
- Anacura: Noorwegenstraat 4, 9940 Evergem, 09/241.86.00
You have to pay for this test yourself and costs €46.81.
- When will I be contacted by a contact researcher?
If you have had close contact with a COVID-19 patient for longer than 15 min., you will receive a call or a home visit from a contact researcher. Obviously, this is depends on whether the patient notified the contact researcher of the fact that you are a contact at risk. Following on from that telephone call, you will receive a text message with the activation code, which you use to get the test.
Why do I need an activation code (PCR code) from the contact researcher?
You always need this activation code (PCR code) issued by the government to be able to register with the test centre. This also allows the government to check whether you actually need a test, and the test capacity of the labs to be used efficiently.
I have come back from a red zone or came into contact with a COVID-19 patient but I have not received a text message containing the activation code?
For these queries please contact the corona helpline 0800 146 89.
I have not received a QR code after making an appointment with the test centre. What do I do now?
Make sure to also check your spam email folder. You still have not received anything? Then you can ring telephone number 09 210 10 40. They will help you figure it out.
I have a (medical) question about the coronavirus, can I ask it at the test centre?
No, (medical) questions cannot be answered at the test centre. Please contact your GP for those.
I have an appointment for a test, can I get a medical certificate?
The test centre does not issue any medical certificates, it only issues quarantine certificates specifying the period that you will have to quarantine. Medical certificates can only be written by your GP.
I have run out of health insurance stickers.
You can quickly request and obtain stickers from your health insurance provider on their website.
Is the test centre accessible for disabled people?
Yes, the test centre is accessible for people in a wheelchair.
Do I have to pay for the test?
- The government reimburses the test laboratory for the tests for which an activation code was allocated or that were digitally prescribed by a GP.
- The government decides whom to allocate an activation code to.
People who are getting tested before leaving to go abroad, will receive an invoice.
I did not bring my e-ticket containing QR code to the test centre. What do I do?
Reception will be able to search for you manually so they will be able to help you.
What measures do I need to take whilst waiting for my result?
- It is mandatory for you to quarantine until you get your test result. Your test result will be available after 48 hours and you will receive a text message when your result is negative. If you did not receive a text message, you can just check your test result on mijngezondheid.belgie.be. Please only contact your GP or the test centre if you cannot find the results there after 48hrs.
- In the case of a confirmed negative test and if you do not show any symptoms anymore, you are allowed to end your quarantine, but you will have to remain vigilant for another 4 days.
- In the case of a positive result, your GP will contact you. After a positive result, you have to self-isolate for a minimum of 7 days from the start of the symptoms or from the day that the test was administered. You may only stop isolating after 7 days if you have not had a fever for at least 3 days and have no respiratory issues (shortness of breath, breathing difficulties) anymore.
- If your symptoms get worse, you have to contact your GP immediately.
Who has access to the test result?
- You can look up your own result on https://www.mijngezondheid.belgie.be or https://www.cozo.be/cozocovid19.
- Your GP. He administers your centralised medical record (GMD). He can inform you of the test result and what action to take. Therefore, it is important that you mention your GP’s name when registering.
- The government.
What do I do if I cannot find my result on mijngezondheid.be after 48hrs?
If you cannot find your result between 48 and 72 hours afterwards, you have to contact your GP.
What do I do if I get a positive test result?
- In the case of a positive result, your GP will contact you. If you get a positive test result, you have to self-isolate for at least 7 days from the day the symptoms started. You may only come out of self-isolation after 7 days if you have not had fever for at least 3 days and have no respiratory issues (shortness of breath, difficulty breathing) anymore.
- Contact follow-up
- Notify your contacts and ask them to contact their GP.
- The contact tracing centre or local contact tracing team will contact you to notify the people that you saw over the last days. This is crucial in order to prevent the further spread of the virus.
- They might contact you via telephone from number 02/214.19.19 or via text message from number 8811.
- If you do not answer these calls, it is possible that a contact tracer visits you at home.
If you become ill and have symptoms (e.g. breathing difficulties, fever,…), you must contact your GP.
What do I do if my test result is negative?
In the case of a confirmed negative test and you do not show any symptoms anymore, you can end your quarantine after 10 days but you have to remain vigilant for another 4 days.
How is my privacy protected?
- We only use your personal and health data for Covid-19 testing, tracing and follow-up.
- Only you, the healthcare providers involved and the government have access to the data (cf. ‘Who has access to the test results?’).
- Others will not be able to link the results to you. Moreover, your data will be processed anonymously.